Help Center / Returns
If you are not 100% satisfied, you may return your order for a full refund within 28 days from the date you receive the order. Items must be unused, unwashed and in their original packaging with all original tags attached and, if applicable, the protective inner lining intact for swimwear and intimate apparel.
The return procedure below is only for items purchased from the official Fox website. If you purchased this item from one of our official dealers, please contact them as you have a commercial contract with them directly. They will then assist you.
To initiate a return, click on the button below. This will take you to the login page where you can either login or fill in your order information and initiate a return. We will deduct the applicable return shipping costs from your refund.
If you have any problems, please contact us: https://foxracing.be/contact-fox.html
Unfortunately, at the moment we do not process direct exchanges. In case you want to change size or color of one or more items from your order:
- Follow the same instructions of a standard return (see above).
- Place a new order for the replacement items.
FREE RETURN WITH PAYPAL
If you have paid with PayPal you can request a refund for the return postage directly from Paypal.
How does it work?
- Follow the link https://www.paypal.com/be/webapps/mpp/refunded-returns/.
- Log in to your Paypal account, select the order and click on “Request return shipping refund”.
- Submit the return shipping request form, along with proof of your return within 30 days.
- PayPal will then retroactively reimburse up to €30 to your PayPal account within 10 business days.
All FOX products are covered by the corresponding legal guarantee. The guarantee covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.
In case you did your purchase with one of our dealers, please contact them, as you have a commercial contract with them directly. They will then assist you and forward your case to our Fox contact person.
EXTENDED RETURNS POLICY
Extended returns period for Christmas 2021. You can request the return of your product(s) until January 15th 2022 for those orders received by you until December 31st (included). For orders received by you as of January 1st 2022, the ordinary return period shall apply.
MYSTERY BOX RETURNS
The following return terms are ONLY applicable to the “Mystery Box”: You can return your “Mystery Box” (which shall include all the items part of the box) for a full refund within fourteen (14) days from the date of delivery. The purchase of a “Mystery Box” is intended as a purchase of one single product. Therefore, the return of a single item contained in the “Mystery Box” or size changes won’t be accepted.
All the items must be unused and unwashed and in the original packaging with all original tags attached. The return of FOX products is your responsibility and it shall be at your own cost and expense.
By returning the full order FOX will also refund the shipping costs of the original order. The refund will be made to your original method of payment.